• Home
  • Tutoring Resources
    • Resource Library – Info
    • Inclusion & Americans with Disabilities Act
      • Part 1- Definitions & Requirements
      • Part 2 – Misconceptions & Benefits
      • Part 3 – Being on the Child’s Team
      • Medical Conditions & Disorders
      • Acronyms & Abbreviations
      • National Organizations & Resources
      • Inclusion & The ADA – Frequently Asked Questions
    • Free Curriculum & Learning Activities
    • Parent Guides
    • Tech Corner
    • Plug Your Profit Leaks
    • Testing with Achieve
    • Marketing Resources
    • Business Management
    • Education Reading
  • Running a Tutoring Business
  • Info
    • Waving Goodbye to a Brick & Mortar School
    • Tutor Report Contributors
    • Monthly Promotion Ideas
    • National Tutoring Association
      • Job Board
  • Business Directory
    • Oases Log-In
The Tutor Report
  • Home
  • Tutoring Resources
    • Resource Library – Info
    • Inclusion & Americans with Disabilities Act
      • Part 1- Definitions & Requirements
      • Part 2 – Misconceptions & Benefits
      • Part 3 – Being on the Child’s Team
      • Medical Conditions & Disorders
      • Acronyms & Abbreviations
      • National Organizations & Resources
      • Inclusion & The ADA – Frequently Asked Questions
    • Free Curriculum & Learning Activities
    • Parent Guides
    • Tech Corner
    • Plug Your Profit Leaks
    • Testing with Achieve
    • Marketing Resources
    • Business Management
    • Education Reading
  • Running a Tutoring Business
  • Info
    • Waving Goodbye to a Brick & Mortar School
    • Tutor Report Contributors
    • Monthly Promotion Ideas
    • National Tutoring Association
      • Job Board
  • Business Directory
    • Oases Log-In
Home  /  Blog • ePromos • Marketing  /  Five Steps For Delivering A Stand-Out Customer Experience
12 June 2013

Five Steps For Delivering A Stand-Out Customer Experience

Written by Jason Robbins
Blog, ePromos, Marketing customer service, marketing, slider Comments are off

By Jason Robbins, CEO of ePromos Promotional Products

When customers are deciding on a tutoring company, you may think it comes down to factors such as price, tutors, educational testing or special offers.

These matter, but the real reason customers choose one company over another is customer experience. Providing a topnotch experience every time is the key differentiator that’s going to make your tutoring business stand apart.

Here are five ways to deliver a customer experience that’s distinctive, personalized, and unforgettable:

1.      Put some thought into your customer service.

What do you want it to look like? Just like businesses should have a mission and vision statement, it helps to know where you want to go with your customer service.

2.      Consistently go above and beyond.

If a customer has to ask for something, you’re too late. Be passionate about giving them more than expected. It won’t go unnoticed.

3.      Create real value for customers.

They’re paying for the supplemental education you provide, but give them more. Keep up with the latest technologies, and strive to stay one step ahead of competing tutoring companies.

customer service
Promotional gifts are a great way to elevate the customer experience.

4.      Give them freebies.

I’m not talking about free sessions – I’m talking about promotional products. People eat them up. Add your company name and logo to an item that’s useful to students and you get more than brand exposure – you create a happy vibe among your core audience.

5.      Ensure your team is committed to the customer.

It doesn’t matter how big or small your tutoring company is – everyone must be empowered to deliver the best customer experience every time. Get rid of any rules or policies that create roadblocks on the path to wowing the customer.

Tutoring companies that understand their customers and excel at delivering an outstanding experience are the ones that will thrive. Your competitive advantage comes down to the very center of your business: your customers. Give them the best possible experience – every time.

four ways to kick-start your marketing
For other great ideas visit ePromos, just click on the logo

If you are using oases to manage your tutoring business you can record and monitor the items you give or send to your customers, ensuring that you don’t forget someone or you don’t offer the same item twice. The feeling of being remembered and known adds value to your customer’s experience.

If you don’t use oases for your day to day scheduling and back office management request a personal online demo today and we will show you how to revolutionize your business.

Jason Robbins

ePromos Promotional Products CEO Jason Robbins is a graduate of Syracuse University with a BS in Finance (’90) as well as Columbia University with Master of Business Administration (’94) in Management of Technology, Communications and Information. He is married with two daughters and resides in Westchester County, New York.

 Previous Article Mimio iPad Collaboration App
Next Article   Webinar: The Future of Personalized Learning. June 20th 2pm Eastern

Related Posts

  • Oases API

    Oases Releases Programming API

    July 12, 2017
  • Do You Need To Pay For Tutoring CRM?

    January 13, 2017
  • College Application Essay

    25 College Application Essay Strategies

    December 15, 2016

Search The Tutor Report

Search by Category

Get email updates from The Tutor Report.

Blog Master

Our blog master is Katharine who moonlights as Operations Manager for Oases Online & its baby TutorFirst.

Subscribe

  • Subscribe to The Oases Blog

Terms & Conditions

  • Content Policy
  • Privacy Policy
  • Terms & Conditions

Social Links

  
© Copyright 2014. Theme by BloomPixel.